Millions of customers around the world trust us to keep their cryptocurrency and their information safe. This is a tremendous responsibility that we take very seriously. Here’s what we’re doing to protect your personal information. Encryption and access control All personally identifiable information, like your email address, mobile number, or bank account number, is encrypted and securely stored. To go even further to protect you, all access to this information is logged and strictly controlled on a need-to-know basis, and only certain Bitlabminers employees are able to access it. Site, service & staff Whenever you communicate with us, those conversations between you and our support team happen on SSL-secured channels. Wherever you see “https” in the URL bar, it’s a good indicator that you’re safe to exchange sensitive information with us. Our encryption software ensures we keep all data communication private. No individual has direct access to customers’ money. Regular financial and security auditing ensures that your money is always safe and fully accounted for. All our employees pass a background check, receive security training, and are required to adhere to the company security policy. Why we collect information and keep it safe This is known as a KYC or Know Your Customer process. When you provide us with this information, we use it to check you are who you say you are. Once this is determined to be authentic, your information is securely stored, as per our Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. We regularly review and implement up-to-date technical and organisational security measures when checking your personal data to make sure it’s safe and remains that way. Some parts of this process are automated, while others are manual. But your information is always respected and securely stored. We’re also unlikely to access this personal data after the verification process. And of course, we comply with local data protection laws at all times. Our promise to you We value your trust and work hard to ensure all your information is safe. Our team is trained to handle personal data securely and with the utmost respect. We never share your information with third parties except in the limited circumstances explained in our Privacy Policy, including where you have given us your consent or we are required to do so by law.

INTRO TO CRYPTOCURRENCY TRADING In a nutshell, cryptocurrency trading is the buying and selling of cryptocurrencies, such as Bitcoin (BTC), Ethereum (ETH) and Ripple (XRP) via an exchange, with the aim of generating a profit from short, medium or long term fluctuations in their price. An exchange, like the Bitlabminers Exchange, is simply a platform that connects buyers with sellers, much similar to other exchanges/markets, e.g. stocks, commodities, forex, and in our case - cryptocurrency.

No problem. Depositing money into your Trading account is easy. Once we know a little bit more about you (aka verifying your identity), follow the steps below and you’re good to go: Sign in to any of your the App E.g luno Select Wallets from the menu On your local currency wallet, select Deposit Choose between the available deposit methods and follow the prompts Once they receive your deposit, they’ll send you a notification so you can continue to buy crypto After that, you send it trading account. You can also make deposit using our reference

Once your trade circle is completed then you make a deposit of your 10 percent withdrawal fee, once it's done and confirmed You now requeste for your withdrawal. Things you need to know about withdrawal As with any service, there are a few basic requirements in linking your bank account to your Bitlabminers account and requesting withdrawals. Withdrawals must be made to a bank account that belongs to the same person who owns the Bitlabminers account. The bank account must be in your name You may not withdraw money into a friend or family member’s bank account If you wish to use a company bank account to make withdrawals from Bitlabminers, please apply for a company account at Bitlabminers You can also withdraw via receivers address Before requesting a withdrawal, you’ll need to first ensure that your identity is fully verified.